Patient Rights & Responsibilities

The Program is reviewed annually by the UpLift Health Technologies, Inc. Quality Assurance (QA) Program and updated as necessary to assure that all Patients of UpLift are informed of their rights and that such rights are respected throughout the process of service delivery.

Quality Assurance Committee

UpLift Health Technologies, Inc. (“UpLift”) maintains a Quality Assurance (“Program”) to fulfill the UpLift clinical oversight responsibilities. The Chairperson of the committee is responsible for the oversight and operation of the UpLift QA Program The Committee must review and approve the policies each year. The Committee is a peer-review body that includes participating Providers and Clinical Leadership.

Core Indicators and Goals

Safety of Patients
Quality of Care
Quality Improvement
Performance Improvement
Access to Care
Patient Satisfaction
Provider Satisfaction

Commitment to Patient Rights

‍All patients requesting services from UpLift have a right to receive such services without regard to race, ethnicity, age, color, religion, creed, gender, national origin, sexual orientation, veteran status, financial condition, handicap, or disability. No distinction will be formulated in determining eligibility for participation in services provided by UpLift based on any of these identifiers, conditions, or circumstances.

All individuals requesting services from UpLift shall receive this statement of Patient Rights as part of the intake and initial orientation process, and, if appropriate, on an annual basis. Said statement shall conform to all applicable regulations issued by State, Federal, and other funders; and shall include, but not be limited to:

Patient Rights

The right to select a professional counselor or psychiatry provider who meets your needs.
The right to obtain a copy of the code(s) of ethics your provider must follow.
The right to receive specific information about your provider’s qualifications, education, expertise, certifications, and state licensure.
The right to be informed of one’s condition, proposed or current services, treatment, therapies, and alternatives.
The right to consent to or refuse any service, treatment, or therapy upon full explanation of the expected consequences of such consent or refusal.
The right to receive a written explanation of services offered, time commitments, fee scales, and billing policies before receiving services.
The right to a current, written, individualized treatment plan that addresses one’s mental health, physical health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral.
The right to active and informed participation in the establishment, periodic review, and reassessment of the treatment plan.
The right to be treated with consideration and respect for personal dignity, autonomy, and privacy.
The right to receive culturally competent care, and to be treated with respect, consideration, and dignity.
The right to ask questions about confidentiality and its limits as specified in state laws and professional ethical codes.
The right to receive information about emergency procedures (e.g., how to contact your provider in the event of a crisis).
The right to ask questions to your provider about counseling techniques & strategies, including potential risks & benefits.
The right to establish goals and evaluate treatment progress with your provider.
The right to request additional opinions from other mental health assessment professionals.
The right to understand the implications of the diagnosis and the intended use of treatment documentation.
The right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for transitioning your care.
The right to receive an explanation of the reasons for denial of service.
The right to terminate the counseling or psychiatry relationship at any time.
The right to share any concerns or complaints you may have regarding a professional provider’s conduct with UpLift, the appropriate professional organization, or the licensure board.
The right to exercise any rights without reprisal in any form including continued and uncompromised access to service.
The right to obtain copies of medical records.
The right to have oral and written instructions for filing a grievance.
The right to file a grievance with UpLift.
The right to investigation and resolution of an alleged infringement of rights.
The right to receive prompt, respectful, and courteous communication from UpLift.

Patient Responsibilities

For your counselor, psychiatrist, or nurse practitioner to provide the highest quality of services, it is important that patients:

Inform your provider if you are receiving mental health services from another professional.
Adhere to established appointment schedules.
Follow agreed-upon goals and strategies established in sessions.
Inform your provider of your progress and challenges in meeting your goals.
Participate fully in each session to help maximize a positive outcome.
Consider appropriate referrals to additional support from your provider.
If you must miss an appointment, contact your provider as soon as possible.
Avoid placing your provider in ethical dilemmas, such as requesting to become involved in social interactions or bartering for services.
Pay your bill in accordance with the billing agreements.

Video Recording

Video recordings of patient consultations are not permitted. The consultations are considered the same as if the patient attended counseling or psychiatry services at the provider’s office.

Non-Retaliation Policy

UpLift will not take any disciplinary action or other types of retaliation against any patient, contractor, or employee who, in good faith, reports a concern, issue, or management problem to help@joinuplift.co.